/* Client Services Account Manager : */

Client Services Account Manager

Our client, a fast growing consulting firm specializing in recruiting service delivery, is ready to hire a Client Services Account Manager to manage all aspects of relationships and services for an assigned portfolio of clients. As the primary point of contact for clients, the CSAM coordinates, monitors and tracks deliverables to ensure legendary service delivery to a diverse client set. Subsequently, this role ensures client retention and growth of existing accounts. The vast majority of client services work is conducted via phone and email. The company is headquartered in Austin, TX and this position will be based out of the company headquarters. Only local candidates currently in Austin will be considered at this time.

RESPONSIBILITIES

Client Focus – quickly builds rapport, sets achievable client expectations, takes a proactive approach to client service, ensures commitments to clients are set properly and communicated to all internal stakeholders. Establishes and maintains positive customer relationships within phone/email communications. Internal advocate for our clients – ensuring that our company is always adding value. Ability to quickly understand a client’s business objectives and develop very innovative search strategies leveraging the input of Senior Team Leads. Initiates and participates in the development, implementation, communication and monitoring of Client Success Stories (Case Studies, Speaking Engagements, Quotes for articles or releases, etc).

Product Knowledge – knows and explains product features/benefits and competitive position, understands/sells the full product line, understands the client’s business operations and needs. Effectively teaches and continually educates our clients on our recruiting methodology and service offerings. Provides all training on our software suite.

Internal Team Lead – critically captures the information needs of our clients and then translates it clearly, concisely and effectively to our internal teams; proactively communicates any significant account and/or service changes.

QUALIFICATIONS

Experience – 2+ years client service experience and agency/consulting firm account manager experience; Services/Consulting delivery experiences a big plus; Experience in HR, particularly in the area of talent management / talent management systems is a plus; Proven experience managing multiple and concurrent client relationships.

Skills – Excellent phone and phone presentation communication skills; Proven client relationship skills; Strong analytical skills; Strong written and verbal communicator (internal/customer/documentation and training); Solid technology skills including knowledge of internet applications, workflow and the application of theses technologies in the context of business process re-engineering.

Abilities/Attributes –Ability to anticipate change and adjust priorities accordingly; Strong work ethic – self starter- motivated; Ability to quickly learn technology concepts and terminologies; Excellent phone presence, high degree of professional acumen; Detail-oriented; Positive attitude – excellent interpersonal skills; Ability to multi-task in an extremely fast paced environment.

To apply, please send your resume and some type of cover email stating why you are applying and why this role is a good fit for you to: 60001@resumereviewteam.com

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