/* Senior Systems Engineer : */

Senior Systems Engineer

Primus Solutions L.L.C
Systems Engineer

Benefits: Health Insurance, Bonus Program, Flexible Work Environment, Vacation, Holidays, Training/Certification Program
Employment Type: Full Time, Permanent

To apply for this position please go to: https://primussolutions.iapplicants.com/application.php
*Only complete applications will be considered*

Description:
According to the U.S. Small Business Administration, there are an estimated 27.2 million small businesses across the country. Small businesses employ nearly half of our entire workforce, hire 40 percent of American technology workers and generate a majority of the innovations that come from United States companies. If a dynamic small company atmosphere is right up your alley, come be a part of our economic engine!

Who We Are:
Primus Solutions, is an Information Technology solutions provider who provides managed IT services to small and mid-size businesses. Why work for one company when you can be a part of a team who works with many companies? For more information on who we are, please visit our website at www.primussolutions.com.

The Right Fit:
Is Primus Solutions the right fit for you? We realize that while it’s important that we recruit the right individuals to work for us, it’s also just as important that Primus Solutions is the right fit for you.

While Primus Solutions is a small company in terms of size (currently about 5 people), we are also a financially strong, stable company and currently in an aggressive phase of growth. Our goal is to be a leading competitor in the IT Managed Services industry and we are looking for the right people to help get us there. Individuals interested in a career opportunity with plenty of growth potential and who are passionate about making a visible difference in an organization will succeed at Primus. We are looking for candidates with high levels of integrity, honesty and ingenuity. Forward thinking, internally motivated individuals are a great fit for our culture.

Training/Certification Commitment:
Primus Solutions takes pride in our ability to financially assist employees in the pursuit of advanced training through certification completion. It is our internal policy that each employee completes a minimum of 14 training hours per quarter. Individuals who have an independent drive to continue their education will do well at Primus Solutions.

Your Mission:
As a Systems Engineer you will seek innovative ways to streamline delivery of Information Technology Solutions to our client’s business challenges, utilizing the Information Technology Infrastructure Library (ITIL) framework. If this isn’t your first rodeo and you enjoy challenging work, we invite you to apply to become a member of our team.

What You’ll Do:
• Proactive Service Delivery using system management tools like Kaseya.
• Track detailed information about each client’s service request in an on-line ticketing application and client knowledge base.
• Support various software products, including but not limited to Microsoft Windows Server, Microsoft SQL Server, Microsoft Exchange Server, Backup Software, Anti-Virus and Anti-Spyware products, and various client-specific applications.
• Support all network equipment and connectivity to the client, including routers, firewalls, VPN concentrators, and other devices.
• Monitor clients IT infrastructure and make process improvement suggestions.
• Respond to Level II support issues per contract requirements.
• Follow standard procedures for providing proactive service delivery, including application server patches, data backups, network configuration and security changes.
• Utilize software/hardware/network tools and troubleshoot client issues/problems.
• Maintain knowledge/skill sets required to perform at Systems Engineer level.

Your Nature:
• Proven ability to meet deadlines, prioritize workload, and manage time effectively.
• Excellent communication skills including the ability to interface with clients as necessary.
• Exceptional problem solving and customer service skills.
• Ability to work independently with minimal supervision.
• Self motivated and analytical.
• Proven ability to work within a team, keeping everyone in the loop, while still functioning independently.
• Proven documentation skills (Responsible for documenting all contact with the systems or clients in the trouble-ticketing application and updating client knowledge base as appropriate.)

Track Record:
• Significant knowledge and experience in hardware/software/network concepts, tools, and support best practices in a fully managed IT environment.
• Microsoft Certified Systems Engineer (MCSE 2003 or MCITP) is strongly preferred.
• Cisco Certified Network Administrator (CCNA) or equivalent demonstrated experience.
• 5 years supporting Microsoft Windows Server 2000/2003, Spyware and Antivirus software.
• 5 years supporting Microsoft Exchange Server 2000/2003, Microsoft SQL Server 2000/2005, backup software, network routers/firewalls/VPN concentrators.
• 3 to 5 years experience working with server and network monitoring applications.
• B.S. in Computer Science preferred.
• Proven ability to meet client expectations.
• Experience creating procedures and documenting processes.
Citrix CCEA or Citrix CCIA is a plus.

To apply for this position please go to: https://primussolutions.iapplicants.com/application.php

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