/* Network Control Specialist : */

Network Control Specialist

This position resides in the Network Operations group and reports to a NOC Supervisor. The Network Operations group is responsible for monitoring and maintaining the integrity of AWS network.

The ideal candidate will strive to exceed our high quality standards and maintain a consistently elevated level of customer service. They will be expected to rapidly achieve a level of productivity measured primarily by handled calls, trouble tickets worked and quality based metrics consistent with published department guidelines. They will spend a significant amount of time acting on monitoring events by placing outbound calls to customers to aid in restoring system functionality. The candidate will be able to create consistent, accurate and compelling documentation while working trouble tickets to aid all levels of support in providing a focused and appealing customer experience. The ideal candidate will excel at proactively solving problems identified through monitoring processes as well as support customer care through a mentoring relationship by gladly working to educate our end users own support staff whenever possible. All of these activities require a strong work ethic and the ability to participate on a team of NOC Engineers alongside other Wayport personal to maximize customer satisfaction and maintain high service levels. The ideal candidate would be keenly interested in process improvement and increasing quality and productivity at all levels.
• 2+ years experience in network management
• 2+ years experience working with broadband as a connectivity solution
• 2+ years experience supporting Linux/Unix in a corporate setting.
• 2+ years experience working with Cisco networking elements
• Prior knowledge of wireless protocols and standards
• Excellent interpersonal, communication and organizational skills
• Previous experience in remote customer support and a familiarity with
call queues
• Bachelors degree in CS, MIS or equivalent experience
• CCNA Preferred

Please apply at at&t.com….careers…requisition’s 1020257 & 1015546

Post a Response

You must be logged in to post a comment.