/* Professional Services Specialist : */

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Volusion is a leader in eCommerce solutions for online businesses. Volusion offers the industry's most comprehensive and user-friendly eCommerce software for online merchants, providing a platform that is scalable, secure and reliable with 24/7 support. Over the last ten years, market leaders such as National Geographic, Motorola, Disney and thousands of small businesses have used Volusion to successfully sell online. The solution’s built-in features include analytics, reporting and ROI features, CRM, automated drop shipping, 5-tier affiliate system, import/export functionality and merchandising and social shopping tools such as vZoom!™ and Social Store Builder™.

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Professional Services Specialist

SUMMARY:
Do you want to be a part of something big? Are you passionate about eCommerce? Do you operate well in a fun, high-energy environment? Are you a Team Player? Volusion is a profitable, growing business that supports over 18,000 online merchants – ranging from home businesses to Fortune 100 enterprises. This position will execute on a variety of Volusion services including but not limited to importing of customer data, creation of SQL reports for customer data, XML/API integrations, custom Javascript development, etc. This position will involve handling large amounts of data as well as conversations with multiple internal departments.
ESSENTIAL DUTIES/RESPONSIBILITIES: Import medium to large data-sets into Volusion stores from a variety of proprietary databases. Create and amend custom SQL queries and custom Javascript Integrate Volusion software with vendors and other 3rd parties using XML/API Advise and consult customers on best practices Communicating client requirements to Product Management and Development teams, validating configuration and coordinating the delivery of new functionality to the client. Maintaining a high level of customer satisfaction. Maintain current knowledge of Volusion services. Continue to grow knowledge of industry standards and best practices. Contribute ideas to grow Services department.
SKILLS/QUALIFICATIONS: Firm academic background in systems analysis and design. Knowledge and experience in the following: JavaScript, HTML, CSS, SQL, XML and Internet Applications (Web2.0 concepts and technology). Strong database proficiency including SQL, CSV, MDA. Strong problem solving skills. Strong communication skills are required for interaction with customers, team members, senior members of the staff and other departments. Strong client-centered orientation with the ability to multitask and prioritize. The ability to anticipate potential issues and concerns and to address them in a timely manner. Excellent verbal and written communication skills. The ability to provide strong consultative support and product training. Prior knowledge of Volusion Ecommerce software a plus.

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