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Field Support/Technical Trainer

The Role: Field Support / Technical Trainer

The Location: Lakeway, TX

Are you an experienced Field Support / Technical Trainer who likes smaller companies with a fast paced work environment where you’re surrounded by high performers? Do you seek a company where your contributions and capabilities are recognized and rewarded? How about being in on the ground floor of a professionally managed and profitable company where the opportunity to grow is almost endless? Does a company committed to living our values and to investing in our people through training, growth and development sound like a place you should consider? If so, look to see if you have the knowledge, experience and skills to join our company in this critical, client facing role.

The Field Support / Technical Trainer is going to be responsible for Training the Trainers of of Retail Electric Provider customers so that those company trainers can then teach their call center and administrative employees how to do things like add new customers, upload payment details, make changes to customer information and more. The Field Support / Technical Trainer will also work directly with the Development Team to fully comprehend the upcoming release schedule for updates and new features so that they can build the curriculum in advance of the release resulting in a training that can commence immediately once the release is available to the public.

Requirements:
Bachelor’s Degree in a technical related field, such as Engineering, MIS or Computer Science
5_ Years experience handling the entire lifecycle of needs assessment, curriculum development, delivery and ROI evaluation
Direct training of trainers and end users experience on a complex software product in a classroom setting (not e-learning delivery)
Ability to interact with a Software Development Team for the purposes of designing user documentation and curriculum
Experience interacting directly with customers including needs assessment, delivery and feedback to improve the process going forward
Friendly, professional and trustworthy with the ability to build rapport with customers immediately

This is an excellent opportunity for someone with the experience listed above who is an on your feet thinker and ready to provide innovative training solutions to our clients. Qualified candidates should send their resume plus salary requirements to our recruiting team at 50809@resumereviewteam.com. Only candidates local to the Austin, TX area will be considered.

Please note: Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship for a visa now or in the future.

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