/* Director of Customer Experience : */

Director of Customer Experience

The Role: Director of Customer Experience
The Location: Austin, TX

TrackingPoint is an early-stage startup in the military electro-optics market. Founded by a well-respected and proven team of entrepreneurs, TrackingPoint is on a path to transform weapon system performance by the application of its groundbreaking technology.

We are seeking a world-class expert and creative genius to found the Customer Experience Group. An essential member of the product development team, the Director of Customer Experience will drive the product design vision to create a stellar user experience with TrackingPoint products. They will be the artistic director and create and perfect the customer’s user interface. The Director of Customer Experience will oversee our staff artists and any outsourced industrial & packaging design firms/people. This position requires the ability to provide artistic and design leadership to the team in a fast-paced, start-up environment. The position requires an individual that can bring industrial design, ergonomics, video presentation, video meta-data fusion and 3D effects together in an elegant and easy to use product.

Required Skills & Experience

● Bachelor’s Degree or relevant work in the fields of Industrial Design, Industrial Engineering, User Interface, Human Factors/Ergonomics, Human Engineering or other applicable fields
● At least five or more years of related design experience including experience with consumer electronics development
● Strong talent and good intuition for creating engaging and elegant user interfaces
● Thorough understanding of product ergonomics
● Expert defining form to follow function and show intention and a discerning aesthetic eye
● Well versed in specifying video image processing techniques including content transformations, transitions, sequencing, and others
● Ability to simplify, clarify and structure product usage scenarios while meeting mission requirements
● Background in 3D rendering to video, 3D simulation
● Ability to take industrial design, ergonomics, video presentation, video meta-data fusion, and 3D effects together in an elegant and easy to use product
● Must be able to effectively communicate artistic direction and customer experience perspectives to the team and the company
● Background designing innovative packaging

Why Work For Us?

TrackingPoint offers a fun, fast paced startup environment with an attractive salary and benefits package including: 401k, health, PTO and an incentive stock pool. Interested and qualified candidates should send an e-mail cover letter, portfolio link and attached resume to 54612@TrackingPointCareers.com. No phone calls please. Qualified applicants will be responded to as quickly as possible.

Please note: Applicants for employment in the U.S. must possess work authorization that does not require sponsorship for a visa now or in the future.

Keywords: Industrial Design, Industrial Designer, Industrial Engineer, Artistic Director, Creative Director, Customer Experience, User Interface, User Interface Director, User Interface Designer, Director of User Experience, User Experience, Human Factors, Human Engineer, Ergonomics

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