/* Community Product Specialist : */

Community Product Specialist

Do you like working with leading edge technologies? Are you a power user of social media and CMS platforms? Are you great at distilling product requirements into easily understood descriptions and images? Is the idea of working for a company that helps leading non-profits make a difference in the world motivating to you? Do you like working in a small, growing company environment where every person matters? If so then we have the perfect job for you.

Small World Labs is looking for a Community Product Manager to be a part of our team. The position is focused on executing Small World Labs’ product vision, engaging with customers to solicit feedback, and supporting our platform. This role will interface with customers, the development team, and all other groups in the company.

REQUIRED SKILLS & EXPERIENCE
• Expert understanding and usage of social media, CMS, CRM, mobile, and other online platforms
• A strong eye for usability and user experience
• Strong writing and image manipulation skills (to describe feature requirements in words and images)
• Basic HTML and CSS skills required, JQuery is a plus
• Familiarity with browser-based developer tools, like FireBug
• Experience participating in or leading QA testing
• A detail-oriented approach, with strong troubleshooting skills
• Ability to manage and track a large number of tasks and initiatives concurrently
• Good client communication skills

RESPONSIBILITIES
• Execute on Small World Labs’ product vision
• Gather input for specific feature requirements from our product roadmap, customers, internal stakeholders, and primary research
• Create and publish release notes and how-to videos
• Serve as the primary owner of the Small World Labs client community
• Manage our customer-facing support ticketing system by answering questions, clarifying issues, and assigning approved tickets to our development team

EDUCATION
• Bachelors or graduate degree

POSITION LOCATION
• Austin, Texas

If you are or know of a good candidate, please send a resume with the subject line “Community Product Manager” to jobs@smallworldlabs.com. This position is also listed at http://smallworldlabs.com/community-product-specialist.

ABOUT SMALL WORLD LABS
Small World Labs is an experienced provider of an online community and social collaboration platform that enables organizations to connect with their constituents in new ways. We help nonprofits understand how to engage with their members to drive loyalty, create opportunities, ignite conversations, distribute knowledge, and share experiences. Small World Labs currently works with leading non-profits, including American Heart Association, American Cancer Society, UNICEF, the United Nations Foundation, and many others in the US and around the world.

Post a Response

You must be logged in to post a comment.